The report contains ten-year analysis with the following sections
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Title of patent family (most common patent title) |
Family members |
Filing year |
---|---|---|
system and method for encrypting and recording media for a contact center | 33 | 2013 |
dynamic management and redistribution of contact center media traffic | 24 | 2012 |
dialed string matching and call cost minimization in dial plan | 24 | 2012 |
intelligent automated agent for a contact center | 23 | 2013 |
multimodal interactive voice response system | 21 | 2010 |
method and system for establishing and managing trust metrics for service providers in a… 🛈 | 18 | 2007 |
system and method for dynamic configuration of contact centers via templates | 18 | 2012 |
method and system for integrating an interaction management system with a business rules… 🛈 | 17 | 2008 |
system and method for call and data matching in a contact center | 15 | 2012 |
methods and apparatus for inserting content into conversations in on-line and digital en… 🛈 | 15 | 2010 |